shipping-policy

1. Shipping Methods and Delivery Times

We offer various shipping methods to ensure the timely delivery of your orders. The available shipping methods, along with estimated delivery times of 30days, will be displayed during the checkout process. Please note that these delivery times are approximate and may vary depending on factors beyond our control, such as weather conditions or carrier delays.

2. Order Processing Time
After placing an order, please allow 5 business days for order processing before shipment. During peak seasons or promotional periods, order processing times may be slightly longer. We will notify you promptly in case of any significant delays.

3. Shipping Costs
Shipping costs are calculated based on the total weight, dimensions, and destination of the package. The exact shipping charges will be displayed during the checkout process. Please note that additional charges, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.

4. Tracking Orders
Once your order is shipped, we will provide you with a tracking number via email or other specified contact method. You can use this tracking number to monitor the progress of your shipment on the carrier’s website or through our designated tracking portal.

5. Shipment Delays or Issues
While we strive to ensure timely delivery of your orders, please understand that unforeseen circumstances can sometimes cause delays. If there is a delay or issue with your shipment, we will promptly notify you and work to resolve the situation as quickly as possible.

6. Shipping Restrictions
Certain products may be subject to shipping restrictions based on their nature, legal regulations, or destination. We comply with all applicable laws and regulations regarding shipping restrictions and reserve the right to cancel orders if any restrictions or limitations apply.

7. Address Accuracy
It is the responsibility of the customer to provide accurate and complete shipping information at the time of placing an order. We will not be held liable for any delays or non-delivery caused by incorrect or incomplete address details. Please review your shipping information carefully before finalizing your order.

8. Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

8. Exceptions / non-exchangeable items
Certain types of items cannot be exchanged, like, custom products (such as special orders or personalized items).

9. Contact Information
If you have any questions or concerns about our shipping policy, please contact our customer support team at info.dxb@impart.design or call us on 800 IMPART (467278) – +971 547 06 1471 – +971 426 69 403. We will be happy to assist you.

10. Policy Updates
We reserve the right to update or modify this shipping policy at any time without prior notice. The most recent version of the policy will be posted on our website, and the updated policy will apply to all orders placed after the effective date of the modification.

By placing an order with us, you acknowledge that you have read, understood, and agreed to our shipping policy.

Thank you for choosing Impart Design.